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I received an error during the install. What should I do?

I received an error during the install. What should I do?

Article ID: 1738
Applies To: Studio Enterprise
Published On: 3/8/2007

Answer

In order to resolve this issue as quickly as possible, please create an install log that documents the issue and then contact the ComponentOne Support Team. The instructions for creating an install log vary slightly depending on the file extension of the installer, .msi or .exe.

To create an install log for installers with the .exe extension, execute the installer from the command line with the option /v followed by a quote and a second option /l*v then finally followed by a space and the path to the log file to be created. An example of this would be:

"C:\C1StudioNET2_T208.exe" /v"/l*v C:\install.log"

To create an install log for older installers, .msi extension, execute the installer from the command line with the option /l*v followed by the path of the log to be created. An example of this would be:

"C:\C1StudioNET2_T107.msi" /l*v C:\install.log

Once the install log is obtained you can email it, along with operating system information and a brief description, to the ComponentOne Support Team at the following address:

    support@componentone.com

NOTE: If you are installing on Windows Vista, and you have UAC enabled, you will need to run the installer as an Administrator. More recent .exe extension installers should request permission via the UAC dialog if you do not explicitly choose "Run as Administrator." For .msi extension installers, the easiest way to run as administrator is to find the command prompt shortcut in the start menu (All Programs -> Accessories) and right click on it. You should then select the option for "Run as administrator." Running the installer from this command prompt will prevent User Access Control from blocking certain install actions.

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