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C1MainMenu and multiple monitors

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MattKiazyk Posted: Thu, Oct 16 2008 4:27 PM

I'm running 20082.19408 of the C1Command.2 dll and the main menu does not work properly when selected. If the windows is on the secondary monitor, the menu shows up on the primary monitor.

 An old version (20073.19306) works perfectly

Please help

-Matt

Top 150 Contributor
Posts 39

 Anybody from C1 have an answer?

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I am having this same issue as well.  C1Command version 2.0.20082.19408

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C1_JamesS replied on Fri, Nov 14 2008 3:07 PM
Hello,
 
Please try the latest build from link below:
 
 
Thanks,
James Smith
ComponentOne LLC

I am having this same issue as well.  C1Command version 2.0.20082.19408



http://helpcentral.componentone.com/cs/forums/p/76880/210932.aspx#210932

Top 150 Contributor
Posts 39

 This still does not work with prerelease 20083.19417. Please see the attached image to see what happens.

 Please fix this.

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railrover replied on Thu, Nov 20 2008 6:40 AM

Not happy!!

 

Just updated to the lastest version of this control (from 2008v1) and it broken my application on multiple monitors - I get exactly the same behaviour as described above.

 

PLEASE SORT THIS URGENTLY - I WILL HAVE UNHAPPY CUSTOMERS IF I RELEASE THE NEW VERSION OF MY APPLICATION RUNNING LIKE THIS!

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MattKiazyk replied on Thu, Nov 20 2008 10:49 AM

 I've submitted an incident report so hopefully we'll actually receive an answer!

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railrover replied on Thu, Nov 20 2008 11:28 AM

It works properly if the secondary monitor is positioned to the right of the primary.  However, if the secondary is positioned to the left (i.e. the X position is negative) then it cant cope.  I have also submitted an incident report so lets wait and see!

Top 150 Contributor
Posts 39

FYI: With an email back from support about once a week still, it has been "escalated this issue to our QA team for further review".

How's it going on your end? 

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Posts 7

Very quiet.  I was asked to submit a sample project that replicated the behaviour.  The project I submitted didnt include a single line of written code!  Simply a form with a C1Mainmenu on it!  That's all that was needed to replicate the behaviour.  I can't believe that something so fundmental (which worked in the 2007 versions has been so well and truly broken!)

 

My issue has also been escalated to QA for further review.  At least they have been able to replicate the situation.

Hopefully we'll get a fix 'real soon now'.

Cheers

 

Mike

Top 150 Contributor
Posts 39

 I thought I would post an update...

 Well there is none...not a word from C1 in weeks about the problem.

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railrover replied on Fri, Dec 19 2008 4:16 AM

Nothing at this end either.

 I've just been sent a reminder to renew my subscription from C1.  I guess I'll be spending the intervening time looking at alternative third party controls.  I'm not going to spend my company's money on buggy controls that simply do not work, and do not get fixed when problems are reported.

 What really sticks in my throat is that this wasn't an aspect that never worked; it used to work and was broken by ComponentOne.  It leaves you wondering about their aproach to quality control.

Top 25 Contributor
Posts 387
C1_JohnF replied on Fri, Dec 19 2008 7:26 AM

 Hello all,

I am very sorry for the inconvenience. This thread was just brought to my attention. I am going to investigate this and I will post an update shortly.

Thanks,

John Franco

John Franco johnf@componentone.com Customer Engagement Manager www.componentone.com
Top 25 Contributor
Posts 387
C1_JohnF replied on Fri, Dec 19 2008 7:50 AM

 Hello all,

I can reproduce this myself quite easily as well. It was escalated to the developers on December 8th and they are looking for a fix now. I will post new information as soon as I have it.

Thank you for your patience and I am very sorry for the inconvenience.

John Franco johnf@componentone.com Customer Engagement Manager www.componentone.com
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Posts 7
railrover replied on Wed, Dec 31 2008 5:49 AM

Looks like the latest release (v2.0.20083.19419) fixes the issue.  Thanks for attending to this.

 Regards

 Mike

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