ComponentOne Studio Enterprise is developed and supported by ComponentOne LLC, a company formed by the merger of APEX Software Corporation and VideoSoft.
ComponentOne offers various support options. For a complete list and a description of each, visit the ComponentOne Web site at http://www.componentone.com/Support.
Some methods for obtaining technical support include:
· Online Support via HelpCentral
ComponentOne
HelpCentral provides customers with a comprehensive set of technical resources
in the form of FAQs, samples,
TechTips,
Version Release History, Articles,
searchable Knowledge
Base, searchable Online Help, and more. We recommend this as the first place to
look for answers to your technical questions.
· Online Support via our Incident Submission Form
This online support service provides you with direct
access to our Technical Support staff via an online incident submission form.
When you submit an incident, you'll immediately receive a response via e-mail
confirming that you've successfully created an incident. This email will provide
you with an Issue Reference ID and will provide you with a set of possible
answers to your question from our Knowledgebase. You will receive a response
from one of the ComponentOne staff members via e-mail in 2 business days or
less.
· Peer-to-Peer Product Forums and Newsgroups
ComponentOne peer-to-peer product forums and newsgroups are available to exchange information, tips, and
techniques regarding ComponentOne products. ComponentOne sponsors these areas as
a forum for users to share information. While ComponentOne does not provide
direct support in the forums and newsgroups, we periodically monitor them to
ensure accuracy of information and provide comments when appropriate. Please
note that a ComponentOne User Account is required to participate in the
ComponentOne Product Forums.
· Installation Issues
Registered users can obtain help with problems
installing ComponentOne products. Contact technical support by using the online
incident submission form or by phone (412.681.4738). Please note that this does
not include issues related to distributing a product to end-users in an
application.
· Documentation
ComponentOne documentation is available with each of our
products in HTML Help, Microsoft Help 2.0 (.NET, ASP.NET, and Mobile Device
products only), and PDF format. All of the PDFs are also available on HelpCentral. If you have suggestions on how we can improve our
documentation, please email the Documentation team. Please note that e-mail
sent to the Documentation team is for documentation
feedback only. Technical Support and Sales issues should be sent
directly to their respective departments.
Note: You must create a ComponentOne Account and register your product with a valid serial number to obtain support using some of the above methods.