| Managing Configuration > Server Diagnostics > Privacy |
Last updated: 6/2/2011
GrapeCity is committed to helping protect your privacy. This statement explains how the ActiveReports 9 Server Error Reporting Service collects information and how collected information can be used. This statement does not apply to other online or offline GrapeCity Web sites, software, or services.
The information helps GrapeCity and ActiveReports 9 Server diagnose problems in the software you use and provide solutions. Not all problems have solutions but when solutions are available, they are offered as steps for solving a problem you've reported or as updates to install. To help prevent problems and make software more reliable, some solutions are also included in service packs and future versions of the software.
GrapeCity ActiveReports 9 Server includes its own error reporting service. If a problem occurs in this software, you are asked if you want to report it. You can view the details of the report before sending it, although some files might not be in a readable format.
Some software also allows you to report problems automatically instead of requesting your consent each time a problem occurs. If you use automatic reporting, you are not prompted to review the information in a report before it is sent. However, no information is collected unless you (or your system or network administrator) choose to report problems. You can choose to stop reporting problems at any time.
The reporting service can collect information about problems that interrupt you while you work and about errors that occur behind the scenes. It is important to diagnose errors that occur behind the scenes because these problems, if left unsolved, may cause additional problems such as performance or program failures.
Reports contain information that is most useful for diagnosing and solving the problem that has occurred, such as:
Your Internet Protocol (IP) address is also collected because you are connecting to an online service (web service) to send error reports. However, your IP address is used only to generate aggregate statistics. It is not used to identify you or contact you.
Reports might unintentionally contain personal information, but this information is not used to identify you or contact you. For example, a report that contains a snapshot of memory might include your name, part of a document you were working on, or data that you recently submitted to a Web site. If you are concerned that a report might contain personal or confidential information, you should not send the report.
GrapeCity uses information about errors and problems to improve ActiveReports 9 Server. GrapeCity employees and contractors may be provided access to information collected by the reporting service. However, they may use the information only to repair or improve the products that they publish or manufacture.
For example, if an error report indicates that a third-party product is involved, GrapeCity may send that information to the vendor of the product. The vendor may provide the information to sub-vendors and partners. If a third-party product is involved, and information is transferred to the vendor of that product, that vendor will be subject to its own policies. GrapeCity cannot monitor such vendor's compliance with its policies.
After you report a problem, you might be asked to complete a survey about the error experience. If you choose to provide a phone number or e-mail address in response to the survey, your error report will no longer be anonymous. GrapeCity may contact you to request additional information to help solve the problem you reported.
You might also be provided with the opportunity to track some error reports so you can check to see if a solution has been found. If you choose to track an error report, the report is associated with your e-mail address and is no longer anonymous.
Information that is collected by or sent to GrapeCity may be stored and processed in the United States or any other country in which GrapeCity or its affiliates, subsidiaries, or agents maintain facilities. GrapeCity may disclose this information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on GrapeCity or the site; (b) protect or defend the rights or property of GrapeCity and its affiliates, or (c) act in urgent circumstances to protect the personal safety of GrapeCity employees, users of GrapeCity software or services, or members of the public.
GrapeCity occasionally hires other companies to provide limited services on its behalf, such as providing customer support, processing transactions, or performing statistical analysis of reports. GrapeCity will provide these companies only the information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.
GrapeCity is committed to helping protect the security of the information we collect. The Error Reporting Service uses multiple security technologies and procedures to help protect information from unauthorized access, use, or disclosure. For example, reports are sent to GrapeCity from your computer using encryption technology. The information is then stored on computer servers with controlled access.
GrapeCity may update this privacy statement. If we do, we will revise the "Last updated" information at the top of the statement. To stay informed about how we are helping protect the information collected by the Error Reporting Service, we encourage you to periodically review the privacy statement.
GrapeCity welcomes your comments regarding this privacy statement. If you believe that GrapeCity has not adhered to this statement, please contact us. We will use commercially reasonable efforts to promptly determine and remedy the problem.
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To find contact details for the GrapeCity subsidiary or affiliate in your country or region, see the GrapeCity corporate Web site at http://www.componentone.com.