| Troubleshooting > Support Options |
We provide a number of technical support options to help you succeed with our products.
Our community web site is available free of charge. Community members and ActiveReports 8 Server team members provide answers to your most common questions.
In addition, we offer the following support options:
Customers who purchase annual maintenance can benefit from the full suite of technical support services for one year. These benefits include:
For e-mail support, please submit your requests via the Helpdesk section on the community web site.
Please include the build number, the environment you are using, and a detailed description of the problem.
This will help speed up the support process.
Support telephone number: (425) 952-6362
Support hours: Monday through Friday, 9:00 am-5:00 pm US Pacific Standard Time (PST)
When contacting support, please be prepared to provide your serial number, a complete description of the problem, as well as hardware and operating environment specifications.