ComponentOne offers various support options. For a complete list and a description of each, visit the ComponentOne Web site at http://www.componentone.com/SuperProducts/SupportServices/.
Some methods for obtaining technical support include:
•
Online
Resources
ComponentOne provides customers with a comprehensive
set of technical resources in the form of FAQs,
samples and
videos, Version Release History,
searchable Knowledge base, searchable Online Help and more. We recommend this as
the first place to look for answers to your technical questions.
•
Online Support via our Incident
Submission Form
This online
support service provides you with direct access to our Technical Support staff
via an online incident submission form. When you submit an incident, you'll immediately
receive a response via e-mail confirming that you've successfully created an
incident. This email will provide you with an Issue Reference ID and will
provide you with a set of possible answers to your question from our
Knowledgebase. You will receive a response from one of the ComponentOne staff
members via e-mail in 2 business days or less.
•
Peer-to-Peer Product
Forums
ComponentOne peer-to-peer
product forums
are available to exchange
information, tips, and techniques regarding ComponentOne products. ComponentOne
sponsors these areas as a forum for users to share information. While
ComponentOne does not provide direct support in the forums, we periodically
monitor them to ensure accuracy of information and provide comments when
appropriate. Please note that a ComponentOne User Account is required to
participate in the ComponentOne Product Forums.
•
Installation Issues
Registered users can obtain help with problems
installing ComponentOne products. Contact technical support by using
the online incident submission form or by phone (412.681.4738). Please note that this does
not include issues related to distributing a product to end-users in an
application.
•
Documentation
Microsoft integrated ComponentOne documentation can be
installed with each of our products, and documentation is also available
online. If you have suggestions on how we can improve our documentation, please
email the Documentation team. Please note that e-mail sent to the Documentation team is for documentation feedback only. Technical Support and Sales issues should be sent directly to their respective
departments.
Note: You must create a ComponentOne Account and register your product with a valid serial number to obtain support using some of the above methods.
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