ComponentOne offers various support options. For a complete list and a description of each, visit the ComponentOne Web site at http://www.componentone.com/SuperProducts/SupportServices/.
Some methods for obtaining technical support include:
• Online
Resources
ComponentOne provides customers with a comprehensive set
of technical resources in the form of FAQs, samples and
videos, Version Release History,
searchable Knowledge base, searchable Online Help and more. We recommend this as
the first place to look for answers to your technical questions.
•
Online Support via our Incident
Submission Form
This online support
service provides you with direct access to our Technical Support staff via
an online incident submission form. When you submit an incident, you'll immediately receive
a response via e-mail confirming that you've successfully created an incident.
This email will provide you with an Issue Reference ID and will provide you with
a set of possible answers to your question from our Knowledgebase. You will
receive a response from one of the ComponentOne staff members via e-mail in 2
business days or less.
• Peer-to-Peer Product Forums
ComponentOne peer-to-peer product forums are available to
exchange information, tips, and techniques regarding ComponentOne products.
ComponentOne sponsors these areas as a forum for users to share information.
While ComponentOne does not provide direct support in the forums and newsgroups,
we periodically monitor them to ensure accuracy of information and provide
comments when appropriate. Please note that a ComponentOne User Account is
required to participate in the ComponentOne
Product Forums.
•
Installation Issues
Registered users can
obtain help with problems installing ComponentOne products. Contact technical
support by using the online
incident submission form or by phone (412.681.4738). Please note that
this does not include issues related to distributing a product to end-users in
an application.
•
Documentation
Microsoft
integrated ComponentOne documentation can be installed with each of our
products, and documentation is also available online. If you have suggestions on
how we can improve our documentation, please email the Documentation team. Please note that e-mail sent to the Documentation
team is for documentation feedback only. Technical Support and Sales
issues should be sent directly to their respective departments.
Note: You must create a ComponentOne Account and register your product with a valid serial number to obtain support using some of the above methods.
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