ComponentOne offers various support options. For a complete list and a description of each, visit the ComponentOne Web site at http://www.componentone.com/SuperPages/SupportServices/.
Some methods for obtaining technical support include:
- Online Resources
ComponentOne provides customers with a comprehensive set of technical resources in the form of FAQs, samples and videos, searchable Online Help and more. We recommend this as the first place to look for answers to your technical questions. - Online Support
The online support service provides you direct access to our Technical Support staff via an online incident submission system. When you submit an incident, you immediately receive a response via e-mail confirming that the incident is created successfully. This email provides you with an Issue Reference ID. You will receive a response from ComponentOne via e-mail in 2 business days or less. - Product Forums
ComponentOne’s product forums are available for users to share information, tips, and techniques regarding ComponentOne products. ComponentOne developers or community engineers will be available on the forums to share insider tips and technique and answer users’ questions. Note that a ComponentOne User Account is required to participate in the ComponentOne Product Forums. - Installation Issues
Registered users can obtain help with problems installing ComponentOne products. Contact technical support by using the online incident submission form or by phone (412.681.4738). Please note that this does not include issues related to distributing a product to end-users in an application. - Documentation
ComponentOne documentation is available online for viewing. If you have suggestions on how we can improve our documentation, please send a feedback to the Documentation team. Note that the feedback sent to the Documentation team is for documentation related issues only. Technical Support and Sales issues should be sent directly to their respective departments.
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Note: You must create a ComponentOne Account and register your product with a valid serial number to obtain support using some of the above methods. |