ComponentOne offers a variety of support options for ComponentOne Studio for SharePoint.
Online Support via Our ComponentOne (http://our.componentone.com/) Our ComponentOne provides you with technical resources in the form of FAQs, samples, Version Release History, Articles, searchable Knowledge Base, searchable Online Help and more. We recommend you look here first with your technical questions.
Online Support via our Incident Submission Form (http://www.componentone.com/Support/default.aspx) This online support service provides you with direct access to our Technical Support staff via an online incident submission form. When you submit an incident, you'll immediately receive a response via e-mail confirming that you've successfully created an incident. This email will provide you with an Issue Reference ID and you will receive a response from one of the ComponentOne staff members via e-mail in 2 business days or less. You must create a ComponentOne Account and register your product with a valid serial number to use this method.
Peer-to-Peer Product Forums (http://our.componentone.com/groups/) ComponentOne peer-to-peer product forums are available to exchange information, tips, and techniques regarding ComponentOne products. ComponentOne sponsors these areas as a forum for users to share information. While ComponentOne does not provide direct support in the forums, we periodically monitor them to ensure accuracy of information and provide comments when appropriate. Please note that a ComponentOne User Account is required to participate in the ComponentOne Product Forums.
Installation Issues Registered users can obtain help with problems installing ComponentOne products. Contact technical support by using the online incident submission form (http://www.componentone.com/Support/default.aspx) or by phone (412.681.4738).
Documentation Documentation is available for ComponentOne Studio for SharePoint. It is installed with the product, and is also available on Our ComponentOne (http://our.componentone.com/wiki/index.php?title=Studio_for_SharePoint). If you have suggestions on how we can improve our documentation, please email the Documentation team. Please note that e-mail sent to the Documentation team is for documentation feedback only.