ComponentOne offers various support options. For a complete list and a description of each, visit the ComponentOne Web site at http://www.componentone.com/Support.
Some methods for obtaining technical support include:
•
Online Support via HelpCentral
ComponentOne
HelpCentral provides customers with a comprehensive set of technical
resources in the form of FAQs, samples, Version Release History, Articles, searchable Knowledge
Base, searchable Online Help, and more. We recommend this as the first place to
look for answers to your technical questions.
•
Online Support via our Incident Submission Form
This online support service
provides you with direct access to our Technical Support staff via an online
incident submission form. When you submit an incident, you'll immediately
receive a response via e-mail confirming that you've successfully created an
incident. This e-mail will provide you with an Issue Reference ID and will
provide you with a set of possible answers to your question from our
Knowledgebase. You will receive a response from one of the ComponentOne staff
members via e-mail in 2 business days or less.
•
Peer-to-Peer Product Forums and
Newsgroups
ComponentOne peer-to-peer product forums and
newsgroups are available to exchange information, tips, and techniques
regarding ComponentOne products. ComponentOne sponsors these areas as a forum
for users to share information. While ComponentOne does not provide direct
support in the forums and newsgroups, we periodically monitor them to ensure
accuracy of information and provide comments when appropriate. Please note that
a ComponentOne User Account is required to participate in the ComponentOne
Product Forums.
•
Installation Issues
Registered users can obtain help with
problems installing ComponentOne products. Contact technical support by using
the online incident submission form or by phone (412.681.4738). Please note that
this does not include issues related to distributing a product to end-users in
an application.
•
Documentation
ComponentOne documentation is installed with each
of our products and is also available online at HelpCentral. If you have suggestions on how we can improve our
documentation, please e-mail the Documentation team. Please note
that e-mail sent to the Documentation team is for
documentation feedback only. Technical Support and Sales issues should be sent directly to
their respective departments.
Note: You must create a ComponentOne Account and register your product with a valid serial number to obtain support using some of the above methods.
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