Troubleshooting Installation

Why can't other users access or use ActiveReports on my machine?

The installation for ActiveReports for .NET 2.0 gives the user the option to install the program for everyone or the current user. If it is installed only for the current user, other users on the same machine will not be able to access it or use it.

I just installed ActiveReports for .NET 2.0. Why can't I see the help files?

If the installation was run while Visual Studio® was open, the help files will not be integrated until the user exits Visual Studio® and reopens it.

Why do I get, "The installer was interrupted before Data Dynamics ActiveReports for .NET 2.0 could be installed. You need to restart the installer to try again" when I run the ActiveReports Setup?

The most likely cause for this error is a permissions issue. Either the folder the setup is pointing to or the folder containing the setup files does not have the correct permissions. The user needs to verify that the system account for the local machine has permissions to the folder containing the setup and verify that the user installing the program has the appropriate permissions.